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Frequently Asked Questions

Shopping with us


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  • Is the official online store for Rodeo Drive?

  • What products and services are available at Rodeo Drive?

  • Do I have to create an account to purchase at

  • What to do if I encounter problems in creating or signing in to my Rodeo Drive account?

  • How do I change the account details in my Rodeo Drive account?

  • Can I sign up in your newsletter?

  • How do I search for an item?

  • How can I place an order?

  • If we have further questions about your product, who should we ask?

  • Are the products in Rodeo Drive stores different from the ones online?

  • How do I change my order?

  • How do I cancel my order?

  • Can I return the products I ordered at Rodeo Drive?

  • What payment methods are available?

  • How can I pay?

  • How do I use my discount / promo code?

  • Can I use more than one discount code?

  • What should I do if my payment was declined?

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